FAQ
We’re dedicated to helping you enjoy the benefits of ATM service without stress or complexity.
A big part of what we do is providing information, so entrepreneurs like you can thrive from a place of empowerment and control. Below, we’ve collected and answered some of the most common questions that come our way. We invite you to explore, and if your question isn’t answered on this page, please get in touch with us!
General FAQ
What do I need in order to support an ATM at my business?
Just a power outlet and an internet connection!
I already accept debit and credit cards. Why would I need an ATM?
95% of our ATM locations do accept debit and credit cards. They still love having and ATM in their store, because ATM gives your customers the option to have some extra cash on them, some of which they are likely to spend in your establishment.
Who puts cash in the machine?
That depends on the plan you choose. We’re all about making everything function on your terms, so check out your options.
How do I make money with an ATM?
Every time a customer uses your ATM to withdraw cash, a convenience fee is placed by the machine. Depending on your plan, you’ll collect all the fees or share a percentage with us.
What average fee do customers pay when they withdraw cash?
Fees start at zero dollars and go up from there depending on the area. We’ll personally work with you to determine what kind of fees are normal for your unique location.
Free Placement Program FAQ
Who pays for the ATM maintenance related expenses?
We will cover virtually all ATM related service expenses such as cash, receipt paper, service calls, signage and more. We only ask you to keep it powered up and -in some cases- connected to the internet.
Do I have liability if ATM is stolen or broken into?
Nope! ATM crimes are very rare. If anything happens to your ATM, we will repair or replace it.
What do I do if my ATM stops working?
Call, text or email us. We will fix the issue remotely or dispatch a technician to your location. We don’t want your ATM to stay down even a minute more than it must. That’s how we bring home the bread after all!
Who will have vault access to the cash I keep in the ATM?
The owner of the cash. In Free ATM Placement plan, this will be ATM Gateway's representative. Store owner won't have vault access.
How do you make money with an ATM and how much?
Each time a customer withdraws cash from your ATM, we will charge a fee. Based on the features of your business, we will agree on a fair split rate. We will mail you a check every month for your share. In Free Placement Plan, store's share is typically 30 or 35% but, we will work with you, if you have another suggestion.
What do I have to do to have a free ATM placed at my location?
Make sure you have a power outlet, and fill out this Application Form.
Call us at 646-489-5266, if you have questions that aren’t answered by the FAQs below.
How large are these ATM’s and how much do they weigh?
A standard standalone retail ATM’s footprint is about the size of a chair and height is about a tall filing cabinet (around 50-56 inches high by 15-22 inches wide by 20-22 inches in depth and 250-300 pounds)
60%-40% ATM Partnership Program FAQ
How large are these ATM’s and how much do they weigh?
A standard standalone retail ATM’s footprint is about the size of a chair and height is about a tall filing cabinet (around 50-56 inches high by 15-22 inches wide by 20-22 inches in depth and 250-300 pounds)
Do I have liability if ATM is stolen or broken into?
Nope! ATM crimes are very rare. If anything happens to your ATM, we will repair or replace it.
What if my ATM malfunctions?
We will give you free phone support to help solve the issue. If you still need help, we will dispatch an ATM technician to your location in less than 24 hours. You will have to pay a service fee for the technician visit, which will be quoted to you before scheduling the call.
How much cash do I need to put in my machine?
The vault cash requirements vary depending on the transaction volume of your establishment, average withdrawal amount and load frequency. We came up with a calculator to give you an idea.
How do I get the money back that is withdrawn from my ATM?
Our transaction processor diverts the money from customers’ account into your account by communicating with both financial institutions and processing networks. You receive an ACH deposit into your bank account on a daily basis.
How do I know how much money is left in my ATM?
We will teach you how to check the balance on the ATM. We will also provide you with an online account that will enable you to check balance remotely and have access to reports to view dispensed amounts, earned surcharges and more.
Who determines the ATM fee?
We will work with you to decide the most optimum surcharge amount.
How do I make money with my ATM?
Each time a customer withdraws cash from your ATM, we will charge a fee. We will mail you a check for 60% of the surcharge along with a statement. We came up with a calculator to give you an idea of how much you can make.
100% Merchant Ownership Program FAQ
How much cash do I need for my machine?
The vault cash requirements vary depending on the transaction volume of your establishment, average withdrawal amount and load frequency. The more you fund it, the less often you will have to replenish. We came up with a calculator to give you an idea.
How large are these ATM’s and how much do they weigh?
A standard standalone retail ATM’s footprint is about the size of a chair and height is about a tall filing cabinet (around 50-56 inches high by 15-22 inches wide by 20-22 inches in depth and 250-300 pounds)
What if my ATM malfunctions?
We will give you free phone support to help solve the issue. If you still need help, we will dispatch an ATM technician to your location in less than 24 hours. You will have to pay a service fee for the technician visit, which will be quoted to you before scheduling the call.
How do I get the money back that is withdrawn from my ATM?
Our transaction processor diverts the money from customers’ account into your account by communicating with both financial institutions and processing networks. You receive an ACH deposit into your bank account on a daily basis.
How do I know how much money is left in my ATM?
We will teach you how to check the balance on the ATM. We will also provide you with an online account that will enable you to check balance remotely and have access to reports to view dispensed amounts, earned surcharges and more.
Who determines the ATM fee?
You! It’s totally up to you. You will incur expenses such as processing fees (around 10 cents per transaction), internet, receipt paper etc. If you wish, you can make it a surcharge free ATM, fronting these expenses as an investment to attract customers, or you can charge a fee that’s the average fee charged by the ATMs in nearby establishments.
How do you make money with my ATM?
Each time a customer withdraws cash from your ATM, you will charge a fee which is direct-deposited to your bank account on a daily basis. We came up with a calculator to give you an idea.
How much does an ATM cost and where do I buy them?
A brand new retail ATM machines can range between $2000-$5000 mainly depending on the brand and money holding capacity. The bigger the capacity, the more expensive it will be. However, the more money your ATM can hold, the less often you need to service it.
Free ATM Placement
Ready to enjoy the benefits of having an ATM on your property? We make it easy. Contact us for free installation today.
Benefits
An ATM brings more foot traffic to your business and is an essential source of profit. Explore the possibilities with our team.
Charity Program
We’re glad to cultivate win-win situations for businesses and nonprofits thanks to our Charitable ATM program.
Why Choose Us
Rooted in more than 11 years of experience, ATM Gateway makes it effortless to enjoy the industry’s best tech. Join us.